Privacy Policy​

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.redpawstudio.co.uk (the “Site”). If you have any questions please don’t hesitate to contact us at any time by using the details here:

 

redpawstudio@gmail.com

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PERSONAL INFORMATION WE COLLECT

 

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “device information.”

 

We collect device information using the following technologies:

 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

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When we talk about “personal information” in this Privacy Policy, we are talking both about device information and contact form information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Contact Form Information that we collect generally to provide quotations and answer queries through the Site. Additionally, we use this Contact Form Information to

- Communicate with you;

- Create your personalised quotation using the data you have provided.

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to host our website. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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We love sharing feedback as it helps our small business grow. Should you leave a public review online there is a chance we will share it on social media. This will usually be done by sharing your post directly or by using a screenshot and posting it to the page.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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YOUR RIGHTS

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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information listed at the top and the bottom of this policy. Please note that we may charge an administrative fee for this to cover the costs associated with finding and sending you your personal information. The cost of this can be confirmed to you when you make the request to access your personal information.

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Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.  

 

DATA RETENTION

 

When you contact us through the site, we will maintain your information for our records unless and until you ask us to delete this information.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at redpawstudio@gmail.com. 

 

Terms and Conditions 

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STARTING YOUR PROJECT

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We only accept UK projects. 

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We accept the customers own models for painting. At present we are not accepting hordes.

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• After submitting your quotation form, responses will on average take 1-3 working days. Our quotes are fully costed and detailed.

• We queue our projects. A Queue Time will need to be waited out before your project goes into Working Time. We attempt to keep these waits to a minimum. You will be advised on the queue time.

• To lock your project into our Queue, you must pay a deposit. We ask for 30% of a project’s cost to be paid upfront. The remaining costs applicable are paid at the end of a project.

• Payment methods accepted are via bank transfer.

• Quotes will estimate queue and working times. We do our best to keep to our stated timeframes. Clients requesting changes can affect them. 

 

PAYMENT

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• Payment is taken via bank transfer. You will be provided with a detailed invoice with the necessary bank information to make payment.

• Throughout the project and upon a project’s completion, photographs are sent to the client.

• Upon confirmation of the client’s satisfaction with the results, a completion invoice for the remaining sum is sent out.

• This completion invoice must be paid before goods are released.

 

DURING THE PROJECT

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• Photographs of the work will be made available during and at the end of the project. You are welcome to get in touch at any stage and ask how things are going.

• During a project, clients are very welcome to request modest alterations, i.e. alterations that will not add a significant quantity of working time to the project. Adding some transfers or changing the colour of a boot, or equipment pouches would be good examples.

• If a client wishes changes that significant add to the working time, if redpaw Studio is not at fault, additional costs can be incurred. For example, if a client were to change colour scheme near the end of a project, we would charge appropriately for the extra working time.

 

SHIPPING

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• Postage is always fully insured for the value of the model kits and labour involved. There are no exceptions to this rule.

• Under no circumstances are we responsible for negligence on the part of the postal service resulting in damage or loss of parcels. 

• We only deliver within the UK.

 

CANCELLATIONS

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• Once a project has been deposited, should you wish to cancel during Queue Time, you may incur costs if project materials have been sourced. In such an event, we will post the purchased kits and materials to the client. The postage for this will be paid for from the client’s deposit. The remaining deposit funds will be refunded.

• Once a project begins work, should you wish to cancel, a fair and proportionate amount will be charged to cover the work that has been done thus far. Should this exceed the deposit amount paid, further funds will need to be paid by the client to meet the balance for the project models to be released.

• If you have provided your own models for painting, you will be charged for labour and materials used.

 

NON-PAYMENT

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• If the completion invoice is not paid within the requested timeframe, the client will then be given a final warning that they have a week (7 days) to resolve the bill, or their models will be put up for sale to recoup the debt they have incurred. This will usually be done by on eBay.

• If the studio’s costs are covered fully by the sale of the items, any surplus funds will then be refunded to the client.

• If the studio’s costs are not covered by the sale of the project, an invoice for the remaining services rendered will be issued.

• This final invoice must be paid within one calendar month, or the studio will initiate appropriate proceedings to settle the matter as our legal rights permit.

 

STORAGE

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• If upon completion a client needs to defer payment, such as due to unforeseen financial misfortune, they can request temporary storage of the commission.

• Whether we will store the project will be at our discretion, and subject to a fee.

• The fee for storage and length of storage time will be presented to the client upon request.

• This fee will be added to the original completion invoice.

• Storage can be requested for up to a maximum of two months. After this point, payment must be made as per the amended invoice in full.

• If the client does not wish to accept the storage fee suggested, the project enters the one calendar month period for completion payment described above in the NON-PAYMENT section, and the process described after it will remain the same.

• If storage is agreed upon, but payment is not made by the end of the storage period agreed, the one-week final warning period described above under the NON-PAYMENT section will apply, after which, models will be put up for sale. The process then continues as described in the NON-PAYMENT section above.

 

 

We reserve the right to refuse service to anyone for any reason at any time.

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Prices for our products are subject to change without notice.

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We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

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We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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Changes To Terms and Conditions

 

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.